Refund Policy
Refund Policy
At E9Garage, we strive to ensure your satisfaction with every purchase. However, if you're not completely satisfied, we’re here to help. Returns We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return. To be eligible for a return: Your item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is required. To initiate a return, please contact us at info@e9garage.com. Once your return request is approved, we will provide you with a return shipping label and detailed instructions on how to send the item back to us. Please note that items sent without prior approval for return will not be accepted. For any return-related questions, feel free to reach out to us at info@e9garage.com
Damages and Issues
Please inspect your order upon delivery and contact us immediately if:
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The item is defective or damaged.
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You received the wrong item.
We’ll evaluate the issue promptly and make things right.
Exceptions / Non-Returnable Items
Certain items are not eligible for return, including: Perishable goods (e.g., food, flowers, plants). Custom or personalized products (e.g., special orders). Personal care items (e.g., beauty products). Hazardous materials, flammable liquids, or gases. If you’re unsure whether your item is eligible for return, please reach out to us at info@e9garage.com for clarification. Additionally, we cannot accept returns on: Sale items. Gift cards.
Exchanges
The quickest way to get the item you want is to return the original item and place a new order after the return is accepted.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval status of your refund. If approved, the refund will be processed to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
Payment Methods
• Credit / Debit Cards
• PAYPAL
• Offline Payments